Outlook is down again tonight — how do you tell if it's Microsoft or just your account?
Outlook is the top tech search in the US tonight, 50,000+ searches, and my inbox just stopped syncing — can't send, new mail isn't coming in, and the app keeps spinning. Downdetector is lighting up but that doesn't tell me much. For people who've been through one of these Microsoft outages before: what's the fastest way to tell whether it's Microsoft's side or something wrong with my own account? Is there a status page that actually updates in real time, or do you just wait it out and check the web version?
1 answer
- Check Microsoft's status page before touching your settings
First stop is the Microsoft 365 service health page, not your settings. If Exchange Online shows an incident, nothing you do locally matters and reinstalling the app just wastes an hour. If the status page is green, then it's probably your profile or cached mode — try the web version first, because if webmail works and the desktop app doesn't, you've narrowed it to the app in thirty seconds.